Terms of service

Paw & Co. — Terms of service
Last updated: October 8, 2026
These terms explain purchases and use of paw-co.ca. Questions can be sent to support@paw-co.ca. Our Shipping, Returns and refund, and Privacy policies provide additional information.
Orders and personalization
Provide accurate contact and delivery details. Before paying, check your chosen size, colour, name, phone number and design. Product photographs may show example names and numbers. A preview helps you review your design; screen colours and scale can differ from a physical print. We remain responsible for supplying products that match the agreed order.
Do not submit content that infringes another person’s rights or is unlawful. You must have permission to use any customer-supplied image or text. We use your submitted design to prepare and fulfil your order.
An order acknowledgement confirms receipt of your order. If an item is unavailable, a price is incorrect or an order cannot be fulfilled as agreed, we will contact you to resolve it or refund any payment for the affected item. We will not substitute a different product or charge an increased price without your agreement.
Prices and payment
Store prices are in Canadian dollars. Applicable taxes and shipping charges are shown at checkout before you pay. Use a payment method you are authorized to use.
Delivery and changes
See our Shipping policy for transit estimates. Production time is additional. Contact support promptly for an address correction, change or cancellation; custom orders may no longer be changeable once submitted and paid for production.
Product care and safe use
Measure your dog’s chest and check the harness fit before each walk. Inspect straps, buckles and stitching regularly, supervise use, and stop using a damaged harness. Reflective detailing and printed contact information do not guarantee safety or a lost pet’s return.
Problems and refunds
Email support@paw-co.ca about damaged, defective or incorrect items. Our Returns and refund policy explains the 14-day reporting process and preserves rights under applicable consumer law.
Privacy and website use
Our Privacy policy describes how customer data is handled. Do not misuse the website, interfere with its security or submit fraudulent orders. Website text and brand artwork may not be reused without permission, except where permitted by law.
Your legal rights
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded. Applicable consumer protection laws continue to apply. Policy updates apply prospectively; they do not remove rights attached to an existing purchase.