Refund policy

Returns, damage and order issues
Please email support@paw-co.ca within 14 days of delivery if your item arrives damaged, defective, incorrect or with missing parts. Include your order number, a description of the problem, and clear photos of the item and packaging. We may request a short video or additional information to assess the issue. Stop using damaged or unsafe items.
After reviewing your claim, we will arrange an appropriate replacement, refund or other remedy. Do not return an item without contacting us first; we will provide instructions if a return is required. For a confirmed fault or fulfilment error, we will explain any return arrangements and cover required return shipping.
Personalized items are made to your specifications. We do not offer change-of-mind returns or exchanges for customer-selected sizing, colour or text that was supplied correctly. Check your chest measurement and personalization carefully.
Contact us immediately to request a change or cancellation. Once your custom order has been paid to the production supplier, cancellation or changes may no longer be possible.
Approved refunds are issued to the original payment method. Your payment provider controls when the credit appears.
This 14-day reporting window does not limit any warranty, refund, cancellation or other rights you have under applicable consumer law. Contact us about a problem even if you discover it later.